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2011 El Camino Real
Palo Alto, CA 94306
Phone: (650) 853-3000
Open: Mon-Fri 11-7 Sat 10-7 Sun 10-6
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1090 Folsom St
San Francisco, CA 94103
On-Site Parking
Phone: (415) 934-8000
Open: Mon-Fri 11-7 Sat 10-7 Sun 10-6
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Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund.

Bicycles may only be exchanged or returned for store credit. Bikes must be in new condition in order to be eligible for exchange.

Please read "Returns" below for more information.

Shipping & Local Delivery Options

Shipping options are available for most apparel and accessory items, and select bicycle brands. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping & Delivery Fees

Order AmountStandard Ground ShippingIn-Store Pickup
Under $50$7.99Free
Over $50FreeFree
Bicycles$100 Flat Rate Per BikeFree
Stanford University Campus Delivery
$7.99 (Free $249 & Over)Free
Bike Home Delivery - Bay Area
$50 (Free $499 & Over)

Please note that some items may be subject to additional shipping and handling charges because of size or weight. Select bicycle brands are shippable while others are restricted from shipping. Bikes are $100 flat rate and not included in Free Shipping.

Sorry, but we do not ship outside of the Contiguous U.S.

In-Store Pick Up: Expect ~24 hours from the time of your purchase until your bike is ready. Feel free to call us prior to coming in.

Bike Home Delivery - Bay Area: One of our drivers will call you to coordinate a drop off time on the day of delivery. Deliveries are available weekly, Tuesday - Thursday.

Special Orders: Please anticipate at least 10 business days before your order arrives. Feel free to give us a call anytime to check the order status.

In-Store Pickup

Most orders of in-stock items will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site supplier locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.


If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

Bicycles may only be exchanged or returned for store credit. Bikes must be in new condition in order to be eligible for exchange.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

Prices & Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!